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Job Title : Spa Manager
Job Department : Spa / Wellness
Property : Six Senses Zighy Bay
Location : Oman
Language : English
Type : Full Time
Scope of Work : Duties and Responsibilities

Six Senses Vision & Values
Fully understand and embrace Six Senses company vision and values and its application in all tasks associated with the host’s duty.
Adhere to all Six Senses brand standards ensuring successful communication across all levels of the operation.

General
To assist the Director of Spa & Wellness in planning, organizing, directing and controlling the overall operations and administration of the department in accordance with the standards prescribed in the Spa Manual with a strong emphasis on revenue generation. To supervise the staff and to achieve minimum cost and maximize guest satisfaction while adhering to Six Senses Spa standards. To provide on-going training for front line hosts and therapists on all areas of revenue generation and to deputize in the absence of the Director of Spa & Wellness.


Specific

Main Responsibilities:
Financial
1.To assist the Director of Spa & Wellness in preparation for the Annual Spa Budget
2.To assist the Director of Spa & Wellness in preparing the End of Month Financial and daily, weekly and monthly Sales Reports.
3.To assist in the control and maintenance of the sectional budget and maximizing revenues.
4.To assist in the control and setting of revenue targets.

Training
1.To identify sales training needs and plan training programs for all hosts.
2.To conduct training of the guests consultation process.
3.To ensure consistency and focus on revenue generation through daily meetings and role play with all applicable hosts.
4.To assist in organization of training sessions both internally and externally.
5.To assist and organize the quarterly assessment of all spa hosts.
6.To be part of the team to establish standards for each spa.
7.Liaise with resort Training Manager/Learning & Development Manager and human resources department for adherence to training programs
8.Produce related reports as assigned by Training Manager/Learning & Development Manager for Spas.
9.To implement and evolve training manuals to instill strong product knowledge to all hosts.

Administration
1.To assist in submission of the following:
●Daily Revenue Report
●Weekly revenue Report
●Monthly KPI Report
●Monthly training report
●Monthly hosts revenue/sales report.
2.To revise and make suggestions for the improvement of the Spa Manual as needed.
3.To ensure all relevant reports are submitted on a daily and monthly basis to the Resort.
4.To assist in responding to guest enquiries and keep appropriate data records.
5.To assist with all staff administration in order that it is accurate and promptly completed (i.e. schedules, holidays and sickness).
6.To be responsible for establishing and reviewing the Sales and Marketing plan for the spa and setting timed actions to ensure success.
7.To ensure adequate administrative record keeping and cash control procedures are implemented and maintained.
8.To ensure standards are met and maintained with the use of checklists.
9.To maintain systems to maximize security and appropriate levels of stock throughout the Spa Department.
10.To update the bulletin board.
11.To submit Guest / Host Incident Reports.
12.To report lost and found items.
13.To attend the following:
●Departmental meetings
●Morning Briefings in the absence of Director of Spa & Wellness
14.To initially sign leave request approvals.
15.To check bills at the end of the day.
16.To ensure the correct appointing and follow up of advance bookings takes place.
17.To ensure that day packages are booked and consulted correctly.

Operational
1.To manage and ensure smooth and efficient operation of the Spa Department.
2.To study, evaluate and suggest improvements for operational procedure to the Director of Spa & Wellness.
3.To assign responsibilities to subordinates.
4.To check work performance and grooming standards of subordinates.
5.To carry out and establish team to administer Spa consultations with the intention of maximizing yield and ensuring high guest satisfaction
6.To assist Spa Reception during peak periods.
7.To liaise and create relationships with outside companies by way of promoting our products and services.
8.To promote the services of the Spa to attain the maximum revenues.
9.To ensure that checklists have been made and are being followed and understood.
10.To assist in the organization of journalists, media and PR activities.
11.To organize and promote all workshops and lectures.
12.To assist in the recruitment of members of hosts, where required.
13.To handle guest complaints and record all guest comments.
14.To assist and ensure all staff administration is carried out accurately and promptly i.e. schedules, holidays, and sickness.
15.To assist in the organization of product and treatment promotions including relative administration.
16.To assist in providing articles for internal and external publication.
17.Other duties and responsibilities as directed by the immediate superior.
Qualification : Position Requirements
Qualifications:
 Certificate on Wellness Program / on Beauty and/or Massage Therapies.
 Knowledge about Spa booking system

Work Experience:
2-3 years in the Spa Management.

Skills:
Very good command over written and spoken English.
Knowledge of healing therapies, spa treatments, beauty products.

Environment:
This may require sitting for too long and to work outside.
Accommodation Provided : Yes
Benefit : Negotiable
   
Job Code : SPAM
HR Contact : Six Senses Zighy Bay
recruitmentm-zighy@sixsenses.com
   
 
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